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Frequently asked questions
Do the iron-on labels attach to any fabric?
The iron-on labels attach to cotton, cotton/polyester and polyester/acrylic, but are not suitable for spandex, rough surfaces or fabrics with dirt resistant or water-repellent coating.
Please note that not every fabric can handle the required maximum high temperatures of the iron. Always read the fabric label first or test out an iron-on label on a small hidden part of the fabric.
How will my labels look like?
Normally, the label is produced as the preview. When the label preview is not available, the layout will look like the example image. Initially we will choose for the best option. Only in exceptional cases we will discuss with you in advance.
Can I use my own logo?
Yes, it is possible to use your own logo. However, there is sometimes a surcharge. Feel free to get in touch with service@fabrictag.com, so we can discuss the possibilities.
Uploading unknown files or bad quality files, files which can give poor print quality after scaling, without any consultation, is entirely at your own risk.
What if I find the minimum number of labels too much?
Normally, it is not possible to order less than the proposed quantity of labels. Due to technical reasons, we need to produce a fixed amount of labels every time.
Are prices including VAT and shipping costs?
Prices are inclusive of VAT, but exclusive of delivery charges; since delivery charges depend on the distance and the size of the delivery.
Is it useful to create a customer account?
Yes, opening an account (client card) is very convenient. You give us the shipping address and your e-mail address for the confirmation. You have a direct overview of all your activities, orders and messages.
Of course FABRICTAG will not use your details in any other way than what you have indicated on your client card. Furthermore, no financial information will be saved on your client card.
Do I pay safely too?
FABRICTAG by Label&co is a controlled and accredited organization of Paypal (Ebay) and Multisafepay. They incorporate your payment using the highest security possible (SSL). You can also transfer payments themselves or through the Rabobank Multisafepay or use credit cards. With us every purchase is insured!
Can I order other products after I have placed the order?
Unfortunately it is not possible to add products to an order after this has been placed. If you wish to order something else, please place another order.
There is an error on the label. What to do?
If we made a mistake during the production, we will of course replace the labels. If you made the mistake yourself, then we cannot take the responsibility for that. However, you can place another order if you want to.
What if my goods are damaged?
FABRICTAG is not responsible for damages to clothes or other items as a result from using the labels. You are strongly advised to read and follow the instructions of our labels carefully.
Is your question not here?
Please send it to service@fabrictag.com. You will receive an answer as soon as possible. You can also send us a message from your own account.
